professional_experience:
  software_engineer:
    - Develop and maintain a suite of applications across multiple technologies: PHP (core app), Java (scraping and API interaction), and TypeScript (browser extension)
    - Designed and maintained a browser extension using TypeScript with a React frontend and Node.js backend
    - Developed Java-based crawlers/robots to scrape job boards or communicate with their APIs, parsing responses to create user-specific datasets
    - Built and maintained the core PHP application, acting as the end product for end-users and integrating functionalities from the extension and crawlers
    - Conducted bug fixes, defect resolution, and implemented new features across all platforms to enhance functionality and user experience
    - Collaborated with cross-functional teams to ensure seamless integration between projects

  cloud_engineer:
    - Led critical cloud infrastructure operations, including server provisioning, decommissioning, and configuration management across multiple cloud platforms and Linux environments
    - Managed on-call rotations, ensuring rapid response to and resolution of critical infrastructure issues
    - Spearheaded proactive monitoring initiatives, collaborating with cross-functional teams to implement and optimize alerting systems, significantly improving infrastructure reliability and availability
    - Designed and implemented a refined alarm severity system, drastically reducing false positives and enabling more efficient crisis management
    - Initiated and drove the adoption of a team-owned alarm routing system, enhancing accountability and response times by aligning alerts with infrastructure ownership
    - Developed and executed automation strategies using scripting and workflow tools, streamlining operations and reducing manual interventions
    - Acted as a technical enabler, working closely with various teams to enhance their monitoring capabilities and infrastructure reliability
    - Continuously optimized on-call processes, minimizing team burden while maintaining high-quality support

  sysadmin_unix:
    - Administered and maintained a diverse server environment including Linux Red Hat, AIX, and Solaris systems, focusing on capacity planning, server installation, and troubleshooting
    - Managed a 24/7 on-call rotation, promptly responding to and resolving critical infrastructure alerts and issues
    - Developed and executed daily and scheduled maintenance tasks to optimize and improve existing infrastructure
    - Successfully led server and data migration projects, ensuring minimal downtime and data integrity
    - Performed server software installations and upgrades, maintaining system security and performance
    - Provided technical assistance and guidance to on-site datacenter staff, enhancing overall operational efficiency
    - Implemented an Ansible-based automation solution across multiple servers, significantly reducing manual ticket resolution time for specific issues

  helpdesk:
    - Provided comprehensive technical support to customers via multiple channels (phone, chat, email), troubleshooting and resolving application and computer issues across Linux, Windows, and Mac systems
    - Utilized remote access tools to efficiently diagnose and fix software problems, demonstrating adaptability across diverse operating systems
    - Improved support efficiency by reducing average call resolution time and decreasing call abandonment rates
    - Increased overall customer service capacity, resulting in a higher number of users served